Frequently Asked Questions

Q: Can referring physicians speak with your radiologists?

A: Yes, TET offers a toll free number as well as direct access to the radiologists interpreting their cases. We also offer the flexibility of text messaging directly to their radiologist via blackberry or iPhone as an added convenience. Whatever the preferred mode of contact, we are always available.

Q: How do you set up Third Eye Teleradiology to be a part of our practice? How long will it take? Do we need any extra equipment and finally are there any hidden costs?

A: We have a highly specialized team ready set up all necessary image transfer connections and program the system to reproduce the reporting format of your practice. Set up normally takes 2-3 days with no hidden costs. We provide all necessary equipment for implementation. Our system works with all DICOM compatible systems.

Q: Are TET radiologists trained and based in the United States? Board-Certified or Board-Eligible?

A: Yes. Third Eye Teleradiology selects only subspecialized radiologists who are American Board of Radiology certified and reside within the United States. All of our staff have completed a fellowship or advanced training for image interpretation in their particular area of expertise.

Q: Do you only provide overnight coverage?

A: No, our primary role is to provide service as part of the daily operations of your department. We can cover a particular service or provide global coverage as needed. We are willing to participate in after hours ‘on call’ duties as part of a rotation with your staff. However, we are not a ‘night reader’ service.

Q: What makes you different from hiring a Locums radiologist?

A: TET not only offers fellowship US trained radiologists, but provides expert, subspecialty coverage at significantly less expense to your practice. A TET radiologist will not add the expense of travel, room and board. There will be no ‘ramp up’ period, and the quality of the people that work for us is unsurpassed.

Q: How does Third Eye Teleradiology protect patient confidentiality? Will our images be secure once they leave our hospital?

A: All images are transferred through TET’s Virtual Private Network (VPN). Our technology, with state of the art encryption, is fully JCAHO and HIPPA compliant. All images are routed through a secure server. We can provide long term archiving of your cases upon request.

Q: What kind of turn around times can I expect?

A: TET turn around times (TAT) are, on average 15-20 minutes for emergent cases and 60 minutes for non-emergent cases. All cases receive a final report within 24 hours.

Q: Will there be a ‘revolving door’ of radiologists reading for us?

A: TET will provide you with three radiologists for each subspecialty requiring coverage. One will be your primary reader, and the others will serve as back up. Therefore, both your staff and your referring physicians will get to know who is reading for you, both through name recognition on reports and through telephone consultation. In fact, for long term contracts, we can even arrange to have one of our radiologists spend some time on site so that your staff and referring physicians will have a chance to experience their expertise in person before converting to remote reading.